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Drivers of performance: ISO 31000 and Business Continuity
Notes for my presentation delivered at the G31000 Conference in Paris on 21 May 2012 Background Risk management is fundamental to business continuity management at the United Nations. While in...
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This isn’t Seinfeld: pitching the social web can’t be about nothing
In the scene of the iconic Seinfeld episode depicted above, which came to define the series, George and Jerry pitch their idea of producing a show about nothing. The confused NBC executives, however,...
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Why we plan – Part I – Failure to Rescue
In his commencement address to Williams College on 3 June 2012, Atul Gawande explained that higher numbers of deaths during surgery – now called failure to rescue – is explained not because of better...
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Don’t fear the dragons revisited: Global Risk Network Forum
This is a summary of my presentation on social media risk, delivered at the Global Risk Network Forum in New York on 12 June 2012. ‘Here be dragons‘ Comparing the agenda of this event to that of the...
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On presentations: it’s hard to inspire with bullets
Recently I delivered a presentation on business continuity and risk management at a conference in Paris. While preparing my presentation, inspired by a blog post by John Stepper, I abandoned the...
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The social web and crisis communications – Be all that you can be
Preamble – The United States Army Social Media Handbook While researching social media policy and guidance, I came across the latest edition of the United States Army Social Media Handbook, published...
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SMARMIE: Weird Name, Great Conference – My Notes
The annual Social Media and Response Management Interface Event (SMARMIE) was held at the Metropolitan College of New York, (MCNY) on 28 February 2013, bringing together thought leaders, practitioners...
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Do we need any more evidence that social media must be part of crisis...
Screenshot of the Boston Police Department Twitter Feed – 19 April 2013 at 9:04 p.m.
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Mouse in your salad? Don’t blame a Rogue Waiter
The ‘Rogue Worker Theory’ can’t explain this Source: http://www.freakonomics.com/2011/07/21/mouse-in-salad-photo-1/ The Mouse in the Salad The Freakonomics Podcast, The Mouse in the Salad, Stephen...
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Welcome to Crisis Comms in the Social Media Era #yycflood
During the catastrophic flood in Calgary on 21 June 2013, and in its aftermath, the Calgary Police effectively used Twitter as a crisis communications and coordination tool. By doing so they (again)...
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Live-Tweeting the #Sharknado Premiere with a Red Cross Twist
The American Red Cross is taking advantage of the Sharknado premiere – a deliciously bad SyFy movie in which sharks, sucked up in Pacific tornadoes, drop on the unsuspecting public - to promote...
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Organizational resilience at the United Nations Secretariat
Notes for my presentation at the BCM World Conference and Exhibition in London, on 6 November 2013 Background The evolution of emergency management in the United Nations has tracked to the risks faced...
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BCM World Conference 2013: Risk Management and Business Continuity
Again this year, I made the pilgrimage to London to attend the BCM World Conference and Exhibition; a link to the background paper for my presentation is here. As always, there were some nuggets....
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Ready to respond – Business Continuity and Organizational Resilience
Excerpt of the article Ready to respond, my discussion with Continuity, the magazine of the Business Continuity Institute What would you say are the principles which underpin the UN’s approach to...
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5 Key Lessons to Use Social Media for Emergency Management #SMEM
At the International Crisis & Risk Communication Conference on 5 March 2013, I delivered a presentation on the use of social media for crisis communications, based on the following argument:...
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5 Observations of the Continuity Insights Crisis Comms Survey
Earlier this week, Continuity Insights published the Crisis Communications: Social Media & Notifications Systems survey. Continuity Insights began reporting on the use of social media for...
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Towards a network approach to organizational agility and resilience
These are my background notes for the presentation I made at the IERP Global Conference in Kuala Lumpur, Malaysia on 4 June 2014. I have written elsewhere in this space that emergency managers face...
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